A:This error occurs for Windows 2000 users only. To solve the problem, delete the COMCTL32.DLL file from the IPRO Tech program directory. Once this file is removed, you can access the help. Windows 95, 98, and NT users do not have to remove the COMCTL32.DLL file.

A:Either the system directory is not set or it is set to an incorrect path.

A:Your authorization is set for specific modules and applications that have a set number of users. If you exceed the number of users, you cannot start another instance of a specific module or application.

A: Register the OCX files on that workstation by running Suite Workstation.EXE.

A: There are several reasons for a bad image error message. However, the most common cause is that IPRO does not see the correct path to the image location. If the images are on CD-ROM, verify that the CD directory structure matches the .LFP file directory structure and that the CD has the correct Volume Name.

1. Open the System Configuration Program and choose Project Setup from the menu bar.
2. In the Project Setup dialog box, choose File > Import Project Definition from the menu bar. This imports the .SFP file.
3. Click Save to save the Project Setup.
4. Click Cancel/Exit to close the Project Setup dialog box.
5. Choose Utilities > Launch Utilities Program from the menu bar. The Select Project dialog box appears.
6. Double-click the project you just created.
7. Choose Import > Import the LFP file from the menu bar.
8. If the images are on CD-ROM, select Import and Search Platter for Images to update the volume location.
9. If the images are on a network or local hard drive, choose Import > Direct Access Volume Path from the menu bar. A Direct Access path only works with Stacked Tiff or IPRO Tech 5.3 IMG files.
10. Type the volume name for the images.
11. Type the complete path where the images reside.
12. Exit the System Utility program and the System Configuration program.

A: No. The scanner must be directly connected to the computer on which Scan-SUM and iBlaze or LG Gold are running.

A: You will find the registration number in the e-mail you received when you downloaded Scan-SUM. 

A: When you started Scan-SUM, it tried to start Summation iBlaze or LG Gold but could not find the correct version of either program. Either Summation iBlaze or LG Gold Version 2.0 December 2002 or later is not installed on your computer or not all of the components are installed. Contact Summation if you need an updated version of Summation iBlaze or LG Gold.

A: You either need to open your case in iBlaze or LG Gold, or you need scanning drivers. First, make sure that your case is open or create a new case. If your case is open, your computer needs scanning drivers. Scanning drivers are special programs that tell your scanner and software (like Scan-SUM) how to work together to scan the images. You can either ask your system admin for assistance, or you can go to the scanner company’s web site and download the most recent drivers.

A: Your computer needs scanning drivers. Scanning drivers are special programs that tell your scanner and software (like Scan-SUM) how to work together to scan the images. You can either ask your system admin for assistance, or you can go to the scanner company’s web site and download the most recent drivers. The drivers must be on your local workstation.

A: This happens if you choose a Bates number format that ends in a letter. The extra numbers that Scan-SUM adds to this type of a Bates number will serve as “counters” so that each image scanned will have a unique, sequential Bates number. For example, if you renumber ABC-005 to ABC-005A, Scan-SUM will turn this number into ABC-005A-0001. The next image scanned will be ABC-005A-0002 (not ABC-005B).

A: There are no scanned images to load into Summation. Click the Start Scan Session button to check if there are any scanned images.

A: This happens when you click the Delete Scan Session button before you load the newly scanned images into Summation. If you want to load the images into your case, click No. Then click the Load to Summation button when you are ready to add the images to the case. If you are sure you want to permanently delete the images, click Yes instead.

A: Click the Select/Change Case button, click the case to highlight it, then click Select. Another option is to double click the case you want to use.

A: First, choose File > Exit to close the scan session you are in and return to the main Scan-SUM screen. Then, click the Select/Change Case button. Click the case to highlight it, then click select. Another option is to double click the case you want to use.

A: Right click on the Summation Cases folder and select Create Case.

A: First, make sure the scanner is turned on and that the cables between the scanner and your computer are connected tightly.

If they are, choose Scan > Select TWAIN Scanner Source to open the Select Source window and make sure you are using the correct scanner driver program. Pick the scanner source (driver) for the scanner and click Select.

The scanner's drivers might not be installed properly, or they may be out of date. You may want to go to the scanner company's web site and download the most recent drivers.

You may want to refer to the scanner manual or contact your system admin for assistance;

A: First, make sure the scanner is turned on and that the cables between the scanner and your computer are connected tightly.

If they are, choose Scan > Select TWAIN Scanner Source to open the Select Source window and make sure you are using the correct scanner driver program. Pick the scanner source (driver) for the scanner and click Select.

The scanner's drivers might not be installed properly, or they may be out of date. You may want to go to the scanner company's web site and download the most recent drivers.

You may want to refer to the scanner manual or contact your system admin for assistance;

A: The driver dialog box may be hiding behind the Scan-SUM window. Look for the scanner driver dialog box on the task bar, or click the - at the top of some of the other windows until you see the driver dialog box.

A: Readjust the paper so the scanner sensor detects the paper.

A: (1.) Open the scanner in one or more places and look for jammed papers. If you don’t find a paper jam, turn off the scanner for 10 seconds, then turn it back on. If that does not correct the problem, close Scan-SUM, turn off the scanner, then restart the computer (in that order). After the computer has restarted, turn the scanner back on and restart Scan-SUM. In the Scan Session window, choose Scan > Select TWAIN Scanner Source. In the Select Source window, select the scanner driver for the scanner you are trying to use. Readjust the paper so the scanner sensor detects the paper. On certain scanners, you might need to adjust the tray that feeds the paper into the scanner to feed the paper at a different angle.

A: There are usually a lot of settings that can be changed in the driver dialog box. This dialog box depends on your individual scanner, and appears after you choose Scan New Document in the Scan Session window and click OK in the Starting Bates Number dialog box. Some common adjustments you might want to try:

(1.) Increasing the resolution or DPI setting for a sharper or higher quality image.

(2.) Changing the image type from black and white to color, depending on the type of papers you are trying to scan.

(3.) If the image you scanned is black and you are trying to scan a stack of papers, you might have selected the Flatbed option. Choose ADF (Automatic Document Feeder) in the driver dialog box when you want the paper(s) fed through the scanner.

A: Try clicking the "Fit Vertically" button in the Scan Session window, above the image(s). This button has two arrows in a square, with the arrows pointing up and down.

Check the paper size in the scanner driver dialog box. A common choice is letter size which is 8.5 inches wide by 11 inches tall.

Some scanner drivers have an option to scan the paper "portrait" (feeding the top of the paper first) or "landscape" (feeding the left or right edge of the page first). Make sure the scanner driver dialog box reflects the way you are feeding the pages.

A: When you are trying to prevent blank pages from being scanned, you must also checkmark the option Scan > Use Blank Page as Doc Separator. If this option is not selected, click it to select it. In the scanner driver dialog box, crop the black border that appears around the previewed image.

If the scanned images have a lot of blotches, choose Scan > Modify Blank Page Threshold and gradually increase the Threshold until the images you add to the session no longer have blotches. If you set the Threshold too high, you will lose punctuation marks as well, and could even lose letters. Changing the Threshold setting will not remove blotches from the images you already scanned, so you may want to rescan them.

A: High quality images create larger files.

A: The image will disappear when you scan the next image or when you close and restart Scan-SUM.

A: In the Scan Session window under Scan > Scan Single Page Docs, there is a checkmark. Click Scan Single Page Docs to remove the checkmark and turn off this option.